Terms & Conditions - Teachers

Provide required information and documents

Provide required information, documents and accurate contact details in your dashboard: a portrait photo, a profile description, qualifications, everyday contact details (phone and email), up to date insurance certificate covering online classes worldwide (including US and Canada) and a valid yoga diploma.

Show up to classes

When teachers create classes, they need to ensure they are ready to teach up to 5 minutes after the beginning of the class (students can book up to 5 minutes after the start of a class). Most bookings happen within 1 hour before the class.

If teachers provide their own Zoom or Google Meet link, they need to enter the correct link for each class. We recommend to always use the same link to avoid mistakes and we ask to make sure the link doesn't require a password.

If a student has booked and cannot join the class because of a teacher no-show or a link issue, we will refund the student and give them the teacher’s free coupon, for them to book one of their next classes for free. Teachers repeatedly not showing up or providing wrong links could be banned from the platform.

Health certificate

If an insurance requires a health questionnaire for new participants, teachers can send the form to participants before the class.

Vouchers

We sometime issue customer services vouchers or marketing vouchers, in that case the participant will use a free voucher, and we’ll send teachers the payment via stripe shortly after the class.

Class recording

Teachers are only allowed to record their screen (speaker view). It is forbidden to record the participants without their consent. It is the teacher's responsibility to put the participants on “mute” for the whole session to avoid them appearing on the video. Teachers should also let the participant know that they won't appear on the recording while being on "mute" to prevent them from worrying about privacy.

Emojis to use for classes

Hybrid class

If the class is hybrid (in studio and online), teachers should let the users know by using the “hybrid class” emoji

Recorded class

If the class is recorded, teachers should let the users know by using the “Recorded Class” emoji.

Private class

If the class is private to one participant only, teachers can select private class in Level, put a maximum capacity of 1 and use the one-to-one class emoji

2 for 1 class

If teachers would like to accept 2 people joining classes for the price of one, they should let participants know by using the 2for 1 double heart emoji.

Fee avoidance

Teachers should always use the platform to sell classes to students we put them in touch with. Fee avoidance is prohibited, and they could get banned from the platform.

Teachers are not allowed to promote other platforms they might teach on or to invite students to book with them direct. Do not exchange personal contact, financial or other information for the purposes of making any off-platform transaction, including phone number, address, email, social media handles, websites , instructions for money transfer, QR codes, etc. Teachers can add links to their website and to their social accounts when they sign up for the Guru plan.

If teachers are running online yoga classes on their personal website, we ask them to charge the same class price on this platform to protect us against fee avoidance.

If teachers teach to our corporate clients, we also ask them to always communicate with them via us and not to sell classes to clients directly.

Emailing participants

Teachers should refrain from contacting participants directly as they already receive the platform emails. The provided email address should only be used in case of an emergency. We will put participants in touch with teachers if they request it. We will remove links/contact details if we see any without notice (unless on the Guru plan).

Class cancellation

Teachers should only plan classes that they know they will be able to hold. We do not provide cover and we want to avoid last minute class cancellation at all times. We expect teachers to teach even if there is only one participant in the class. When teachers create a class they commit to be ready to teach up to 5 min past the beginning of a class (students can book up to 5mn after the class started).

Number of classes

Number of classes are unlimited, but restricted to a maximum of one a day for the Teacher plan.