Students - Help / FAQs

Yoga FAQs

What are the benefits of yoga?

Yoga is known to improve balance, reduce stress, build strength, increase flexibility, improve sleep, reduced back pain, lowered inflammation, and much more. For many people, it’s life-changing. The key is consistent practice: the more yoga, the more you benefit.

We believe that online classes can help people practice more : you don't have to commute, so you can fit a practice easier in a busy day. And you don't need to live in a city to be able to practice with top teachers. Online yoga can also be a little cheaper than studio classes.

Is previous yoga experience required for a Live Yoga Teachers class?

If you’re new to yoga, make sure you select a beginner’s class, and have a chat with the teacher before the class so they are aware that it is your first class and keep an eye on you ;)

Can I take a yoga class if I am pregnant ?

Yoga is not recommended if you are pregnant for less than 3 months. After 3 months, you can take pregnancy, pre/post natal, or restorative classes, but always ask the doctor, and let the teacher know about your condition before the class.

Can I take a class if I have a condition, am injured or post operation

Yoga is for everyone, but people with high blood pressure, glaucoma, or sciatica, and women who are pregnant or in cycle should modify or avoid some yoga poses. If you are new to yoga and have a chronic illness or injury, check with your doctor before you begin. And always tell the teacher before the class about it!

What props do I need?

Props requirement will differ depending on the type of yoga you are going to practice. You can check on the class description or on the teacher’s profile page. But dont worry, all you need is a mat, teachers can easily show you how to do without props. You can also improvise props (belt, tins, books, cushion, couch, bed..)

Can children attend yoga classes?

You can book a class for your child, just make sure you select a class designed for them (select “kids”) and be in the room with them during the duration of the class.

Platform FAQs

How do I use Live Yoga teachers?

You create an account, follow a teacher and book a class.

If you received a link from your teacher, just click on the link, and sign up, you’ll automatically follow the teacher who invited you so you can book a class.

We send you booking confirmation and video emails, and you can always access the classes you booked via your bookings page

What device can I use?

The platform is web based, meaning you can access it on a browser on any device.

For the yoga lessons, you will need to download the Zoom app if you haven't yet. We advise you to use a desktop computer when possible to be able to see the teacher clearly.

What can I do to improve live video and audio quality?

If the video keeps freezing, it is a sign that your internet connection bandwidth is low. We recommend a bandwidth of at least 1.5 Mbps (up/down). You can test your internet connection here.

if the volume is too low, make sure you increase volume on your device and on the video platform.

I am experiencing problems with the platform

If you’re experiencing issues, you can try to clear your browsing history and refresh your page, or you can send us an email.

How can I change my password?

You can change your password in your account, or request a password change on the log in page.

What payment method do you accept and is your platform safe?

Our payment system uses Stripe, a reliable worldwide payment partner that offers payments with debit or credit card, and accepts Visacard, Mastercard and American Express. All transactions happen in the Stripe infrastructure which is highly secured. We do not store any payment information and none transit on any of our infrastructure.

For more information about payment safety, you can read this : https://stripe.com/docs/security/stripe

Classes FAQs

Can I cancel a class?

You can cancel a class booking up to one hour before a class. Just go to your bookings tab, click on on “view confirmation page”, then “cancel session”. You’ll be refunded within 5 to 10 days depending on your bank.

What personal details does the teacher get?

The teacher will get your email address, name and surname. Teachers are allowed to download their contact list when leaving the platform, therefore they will be able to email you outside the platform.

I have a teacher to suggest

If you have a teacher to recommend, please email us their details, and we’ll contact them on your behalf.

How much does it cost, can I get a 10 classes pass ?

We do not offer class passes yet, but we are working on it ! All prices are decided by teachers, with a minimum of £8 (€9) per class.

Can other participants see me?

We ask everyone to have their camera on.

So everyone in the class can see you, and you can see everyone! Well, if you have good eyes and if there aren’t too many students in the class. The Zoom app displays a few other students randomly, and you can pin the teacher, or a friend of yours if you want to follow along. The teacher will mute all participants to avoid background noise.

If you notice any unusual behaviour, please let us know.

Will I be recorded if I participate in a class?

Live Yoga Teachers do not record any class, and our T&Cs forbid students from recording classes.

Teachers are allowed to record their screen and their screen only.

In the future we will offer to re-runs of classes, but again this will be the teacher's video only.

How do I set up for the class?

Make sure you plug in your device to have sufficient power for the entire class, position yourself in front of a white wall if possible, and avoid being backlit so the teacher can see you !

How late can I book a class ?

You can book a class up until the start of the class, but we recommend you to book at least 15mn before so you have time to set up your mat and your props, and to say hello to the teacher.